In 1989 BT introduced ‘Beattie” to the UK public using the talented comedienne Maureen Lipman. The catch phrase for her matriarchal character was ‘It’s good to talk’.
This approach remains a key tool that leaders can use to assess whether their safety culture is improving or not. Go out to where your people are working and ask them, talk with them. And if you genuinely care about what they think, they will tell you!