Libraries could be filled with books written about Leadership. My humble offering is simple; leadership is a behaviour not a position, nor just a topic for discussion or the subject of an away day. Sure, these things can help promote leadership but at the end of the (away) day it comes back to leaders behaving as leaders.
In 1989 BT introduced ‘Beattie” to the UK public using the talented comedienne Maureen Lipman. The catch phrase for her matriarchal character was ‘It’s good to talk’.
This approach remains a key tool that leaders can use to assess whether their safety culture is improving or not. Go out to where your people are working and ask them, talk with them. And if you genuinely care about what they think, they will tell you!
One of the most effective ways to grow a business is through referral or word of mouth marketing. After all if an existing client is pleased with the service or product that they are receiving why wouldn’t they pass your company’s details on to others with similar needs?